Luma subscriptions are managed directly by Apple or Google. Go to your phone's Settings → Apple ID → Subscriptions (iOS) or Google Play Store → Subscriptions (Android) to manage or cancel your plan. Cancellations take effect at the end of your current billing period.

Refund requests must be submitted directly to Apple or Google, as they process all payments. For iOS users, visit reportaproblem.apple.com. For Android users, request a refund through the Google Play Store app within 48 hours of purchase.

We know life happens! While we can't manually edit streaks yet, consistency is what matters most—not perfection. Start fresh today and remember that even a 2-minute ritual counts. You got this!

Yes, 100%. Your progress photos are stored locally on your device by default. We cannot see them and they are not uploaded to our servers unless you explicitly enable cloud backup (if available). Your privacy is our priority.

For best results, we recommend 5–10 minutes a day, 6 days a week. Use our "Daily Rituals" for structured guidance. Consistency beats intensity—even short sessions add up to visible results over 4-6 weeks.

Most users notice increased firmness and definition within 2-3 weeks of daily practice. Visible structural changes (jawline sharpness, lifted cheeks) typically appear around week 4-6. Take weekly progress photos to track your transformation!

We recommend waiting at least 2 weeks after injectables before starting face yoga. Some exercises involve deep pressure that may affect filler placement. Always consult your cosmetic provider first to ensure it's safe for your specific treatment.

Nope! All exercises use only your hands. For enhanced lymphatic drainage, you can optionally use a gua sha tool or jade roller, but they're not required. Your fingers are the most powerful tool.

Vibes are quick 2-5 minute routines for specific moods (e.g., "I Cried," "Stressed"). Rituals are 5-15 minute structured workouts. Programs are multi-week transformation plans. Choose based on your time and goal!

Try these steps:

• Ensure you have a stable Wi-Fi or cellular connection
• Close and restart the app
• Check if your device has available storage space (videos cache locally)
• Update to the latest version of Luma from the App Store/Play Store

If issues persist, email us at support@lumafaceyoga.com with your device model and iOS/Android version.

Most facial exercises are gentle and safe during pregnancy, but hormonal changes can affect facial swelling and skin sensitivity. We recommend consulting your healthcare provider first, especially if you have any pregnancy complications.

Make sure you're logged in with the same email on both devices. If you created your account using "Sign in with Apple" or Google, use the same method on your other device. Your subscription status should sync automatically within a few minutes.

If you're using "Sign in with Apple" or Google, make sure you haven't revoked app permissions in your device settings. For email login, try resetting your password. Still stuck? Email us at support@lumafaceyoga.com.